Product Support Engineer II

SNC | Hagerstown, MD 21740

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If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you! As a Product Support Engineer II, you will be using your skills to provide technical support and troubleshooting for our product and system prototypes. You’ll be responsible for assessing our customer needs and determining the most appropriate technical solution for concept and prototype products and systems. You’re technical responsibilities include product installation, testing, error/defect detection and correction, and coordinating the appropriate corrective action with engineers and operators.

The Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains – air, land, sea, space and cyber. https://www.sncorp.com/company/business-areas/

Responsibilities:

• Provide Aircraft maintenance support in a high OPTEMPO environment, meeting or exceeding required Mission Capability (MC) rate at an overseas location
• Interpreting manufacturer and internal manuals, drawings, technical references, and CAMPS documents
• Maintaining with aviation safety standards and safe operating practices
• Knowledge of aircraft maintenance and inspection processes and procedures and/or returning planes to service
• Apply advanced technical principles, theories, and concepts. Work on complex technical problems to provide solutions
• Compliance with all Security Protocols on and in support of Aircraft Operations
• Experience with circuits and wiring assemblies and the ability to follow detailed instructions accurately and consistently
• Perform simple tests such as continuity checks
• Install and Integrate wiring, and termination in accordance with system requirements
• Ability to terminate various coaxial, circular, and MIL-SPEC connectors
• Have good hand eye coordination and be able to use a variety of standard hand tools including crimpers and soldering irons
• Knowledge of proper ESD controls
• Windows/Domain administration tasks
• Patching of product specific systems
• Must be detail and quality oriented
• This is a Deployed rotational position

Must-haves:

• Bachelor’s degree in a related field of study or typically 2 or more years of related experience
• Higher education may substitute for relevant experience
• Basic understanding of and some experience with wireless networks, tactical communications and personal computers
• Communication and customer interface skills
• Understanding of system level maintenance of networks and communications systems
• Comprehensive expert level understanding and experience of EO/IR VORTEXi(X), ORION-E, wideband KA SATCOM, radar, COMINT, and BLOS systems
• Hands-on experience with wireless networks, tactical communications and personal computers
• Communication and customer interface skills
• Progressive experience using troubleshooting techniques
• Thorough understanding of system level maintenance of networks and communications systems
• Current/active TS/SCI Clearance
• Ability to reside outside the continental US, typically for extended periods of time
• Ability to deploy for a minimum of 90 days and willing to deploy on a 90/30 rotation schedule
• Deployment work schedule 5/8
• Current/valid passport and be able to obtain a visa to travel to Korea
• Ability to adapt to extreme outdoor climates and working conditions
• Ability to meet current DoD and Combatant Command restriction requirements for deployed locations
• Must be willing and able to work extended hours, holidays and shift schedules as required

Preferred:

• Working knowledge of operating military units and logistics
• Familiarity with the network and integration of traditional communications systems and sensors
• Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.
• Experience with RF, vehicle installation and maintenance procedures
• Background in the Aerospace and Defense Industry, Government, or US Military
• Leadership experience in the military or civilian organization
• Prior experience in a Lead role; the ability to mentor, train, guide and inspect the work of subordinates

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

IMPORTANT NOTICE:

This position requires current/active Top Secret with SCI eligibility U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. Citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.

Learn more about the background check process for Security Clearances.

SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!

As an Equal Opportunity Employer, we welcome our employees to bring their whole selves to their work. SNC is committed to fostering an inclusive, accepting, and diverse environment free of discrimination. Employment decisions are made without regarding to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or other characteristics protected by law. Contributions to SNC come in many shapes and styles, and we believe diversity in our workforce fosters new and greater ways to dream, innovate, and inspire.